Refund and cancellation policy

1. One-time reading access

Unused single readings and packs are fully refundable within 14 days of payment. Later unused balances and subscriptions follow the separate refund and cancellation policy. Refunds of normally delivered use may be limited, but statutory withdrawal rights and rights for non-delivery, defects, misdescription and duplicate charges remain intact. Cancelling renewal and requesting a refund are separate actions.

Free reading credits and coupon benefits have no cash refund value. Paid reading credits expire 5 years after purchase. Unused paid reading credits after 14 days are refunded minus a 10% fee on the unused refundable amount.

2. Subscriptions

A subscription may be fully refunded if requested within 14 days of that charge and no AI readings were used during that paid period. Used subscriptions and later requests are assessed against delivery, unavailable service periods and applicable law, and we explain eligibility and the amount. Subscription orders may not appear in the automatically calculated reading-credit refund list; request these refunds by email.

3. Cancellation and errors

Single readings and reading packs are one-time purchases without renewal. Subscriptions automatically charge the discounted total every selected number of months. You must review and accept the price, interval and daily limit before the first charge. Daily allowances reset when the date changes in your account’s time zone and do not roll over. After the daily limit, eligible separate reading credits may be used; otherwise wait until the next day. Cancel renewal before the next payment through subscription management in member information. Cancellation stops the next renewal and retains access until the paid period ends; it is not an automatic refund of prior payments. If subscription management is unavailable, contact contact@kcard78.com.

There is no physical shipping or shipping fee. Once the server confirms payment, the reading allowance or subscription period is applied to the same signed-in account. Submitting a question starts AI generation and the result is shown in the browser; waiting time depends on the network and AI provider. A return page alone is not proof of payment or fulfilment. If benefits are missing, refresh or sign in again and contact support; do not purchase the same product again. If a technical error prevents delivery of an AI result, the reading credit or subscription daily use is restored. Contact support if restoration does not appear.

4. Requests and processing

Request one-time refunds in member information or email contact@kcard78.com. Request subscription refunds by email. Include your order reference, payment date and account email, never card numbers, CVCs or passwords.

Within 3 business days of a refund request we provide a review outcome or ask for further information. Approved refunds are submitted to the original payment method within 3 business days of approval; the date they appear on your card depends on the processor and issuer.

Web payment details are handled on Dodo Payments’ HTTPS-hosted checkout, and Android payments by Google Play. KCARD78 does not collect or store full card numbers or CVCs. Order identifiers and payment, subscription and refund status are retained under the privacy policy. Never send card numbers, CVCs or passwords to support.